Shipping policy

Last updated: 4/01/2025

Thank you for shopping with Akhilora. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

1. SHIPPING LOCATIONS

Akhilora currently ships across India. We do not offer international shipping at this time.

2. ORDER PROCESSING TIME

All orders are processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
For Cash on Delivery (COD) orders, processing begins only after successful order verification.

3. SHIPPING PARTNERS

We use reliable third-party courier and logistics partners to ensure timely delivery of your orders. Delivery partners are assigned based on location and service availability.

4. ESTIMATED DELIVERY TIME

Delivery timelines may vary based on location:

Metro cities: 3–5 business days
Other cities & towns: 4–7 business days
Remote locations: 6–10 business days

Delivery timelines are estimates and may be affected by factors beyond our control such as weather conditions, courier delays, or regional restrictions.

5. SHIPPING CHARGES

Shipping charges (if applicable) will be clearly displayed at checkout.
We may offer free shipping on select products, promotions, or order values at our discretion.

6. CASH ON DELIVERY (COD)

COD is available for select pin codes.
COD orders may require phone call or WhatsApp verification before dispatch.
Akhilora reserves the right to cancel COD orders that cannot be verified or appear suspicious.
Repeated refusal of COD deliveries may result in future COD orders being restricted.

7. ORDER TRACKING

Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email, allowing you to monitor your shipment status.

8. DELIVERY ATTEMPTS

Our delivery partners typically make 2–3 delivery attempts.
If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal, the order may be returned to origin (RTO).
In such cases, re-shipping or refund decisions will be handled as per our Return & Refund Policy.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping details, including:

Full address
Correct PIN code
Active phone number

Akhilora is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

10. DAMAGED OR LOST SHIPMENTS

If you receive a damaged package or if your order appears lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with relevant details so we can assist you promptly.